Customer Service Information
Village Silversmith prides itself on its unique and hand-crafted jewelry. This is why anything VS makes, or the artisans we represent, is guaranteed against defects in materials or craftsmanship. Should an item fail at any time due to a defect in its construction or metal, we will repair or replace it at no charge. If it cannot be repaired or replaced, store credit may be given. The amount of this credit is chosen on a case by case basis. Any item that is machine made will be guaranteed for thirty (30) days. These things include, but are not limited to: chains, bracelets and rings. If something needs to be repaired after this thirty day period, the customer will be responsible for the repair cost. Fashion Jewelry is guaranteed for seven (7) days. These items are affordable and should be worn and enjoyed! But, because fashion jewelry is not made with sterling silver, inevitably they will show permanent wear and will need to be replaced.
Although well-made jewelry can last for years without incident, precious metals do abrade over time. Our guarantee does not protect against excessive wear, abuse or loss. If an item requires repair due to excessive wear or damages caused by the customer, a repair fee will be charged. Repair costs are determined on a case-by-case basis by one of our silversmiths; and before anything is repaired, the customer will be made aware of the repair cost. It will then be up to the customer to accept the fee and allow the item to be fixed.
Jewelry is not maintenance-free. We strongly encourage you to bring in your jewelry once a year for a complimentary cleaning and inspection. At that time, we can assess the condition of your jewelry and recommend any repairs before further damage or loss occurs. At your time of purchase, all items will be inspected to ensure perfect quality.
At Village Silversmith, we will always do our best to take good care of our customers. If you have any questions regarding our guarantee, please ask a staff member and they will be sure to help.
RETURNS – Sterling Silver returns may be made within 30 days, accompanied by a receipt, with no signs of wear, for an exchange or refund. Fashion jewelry returns may be made within 7 days, accompanied by a receipt, with no signs of wear, for an exchange or refund. No returns/exchanges after 7 days. Rock, mineral & fossil returns may be made within 7 days, accompanied by a receipt, without any damage, for an exchange or refund. No returns/exchanges after 7 days. Sterling silver returns may be made after 30 days, accompanied by a receipt, with no signs of wear, for store credit only. ALL Returned items must be accompanied by the original packaging. Custom designed merchandise and/or any merchandise altered in any way cannot be returned. Returns of cash purchases over $200, will receive a check by mail within seven (7) days of the return date. All other refunds will be issued in the original tender of the purchase.
Online purchase returns may be made within 30 days with no signs of wear, for an exchange or refund. You must ship the item back to us (Village Silversmith will provide a return label via email to cover return shipping costs) for inspection in the original packaging with a copy of your invoice included. Upon arrival we will decide if a refund is issued or if the item will be returned to you. You may return web store items in any Village Silversmith store with a copy of your order confirmation or invoice. Custom designed merchandise and/or any merchandise altered in any way cannot be returned.
SECURITY — Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
PRIVACY — We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
LAYAWAYS — Layaway’s must total $100 or more and require 20% down. Monthly payments must be made to keep the layaway active. After 6 months of inactivity, the amount paid will be forfeited. Cancellation of a layaway will result in store credit for the existing deposit(s) only. There will be no cash back.Payments may be made in any VS store, via credit card over the phone or on our website. No more than one item can be placed on layaway, per customer.
Cleaning Silver Jewelry
We recommend using a silver cream or anti-tarnish polish to remove oxidation from silver. The brand that we have found to be one of the best is Wright’s.
To clean silver with Wright’s:
1) Wet Jewelry with warm water
2) Apply cream with provided sponge, removing tarnish
3) Once tarnish is removed, rinse silver with warm water
4) Dry with soft cloth or towel. Wright’s can be found at your local grocery, hardware store, or Village Silversmith.
cleaning stones in jewelry
The majority of stones will not be harmed by Wright’s silver cream. However one should avoid prolonged exposure of any organic stones to chemicals, including bleach. The following organic stones should be cleaned with a mild soap and warm water;
All metals should be kept away from chlorine and bleach; this includes swimming pools.
Village Silversmith ships USPS priority mail from 1-3 days within the date of purchase. Please note with order if signature is required at delivery.
Domestic shipping fees for gift certificates start at $7.00. Domestic shipping fees for web orders start at $7.00 for jewelry and rise depending on the number of items. Domestic shipping fees for minerals and fossils are based on weight and start at $7.00. International shipping fees for web orders start at $15.00 for jewelry and rise depending on the number of items. International shipping fees for minerals and fossils are based on weight and start at $15.00. In store shipping and handling starts at $15.00.
For all custom sizing orders, shipping will be delayed two to three weeks additional to the regular shipping and handling time period time. Thank you for your patience as we take care with your item.
Metaphysical and alternative crystal healing powers and properties are not to be taken as confirmed advice. Our metaphysical and crystal healing information is collected from various resources including gemstone lore and it is not the sole opinion of Village Silversmith Ltd. This advice and information should not replace any advice of your doctor(s). Should you have any medical conditions, please see a licensed professional in addition to use of metaphysical or alternative crystal healing. Village Silversmith Ltd. does not guarantee any claims or statements of the metaphysical or alternative crystal healing powers made in-store or on our website and cannot be held liable under any circumstances.